PHPBB hosting issues and problems at HostGator

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RogerClark
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PHPBB hosting issues and problems at HostGator

Postby RogerClark » Thu Feb 02, 2017 10:12 pm

Update. Sat 4th Feb

The problems which the site has been experiencing for the last 2 or 3 days should now have been resolved.

If you are still having issues, please clear your browser cache and try again.


Details of the problem

The forum was experiencing caching / cookie problems which seemed to be caused by the hosting company HostGator

The problem with PHPBB manifests in various different ways, including

Incorrect "Notification" counts, and counts not clearing.
Posts not appearing until you press refresh in the browser a few times.
In ability to truly logout, or you get logged out unexpectedly

I found out from the PHPBB forum that this issue was happening to a load of other websites (all using PHPBB),

https://www.phpbb.com/community/viewtop ... #p14641891

It was fairly widespread and was caused by a server software update at HostGator

The update has now been rolled back and other sites have reported that this fixes the problem for them, and it appears to have fixed it for us as well.
But not before this has been a huge drain on my time over the last 2 days ;-(
Last edited by RogerClark on Sat Feb 04, 2017 12:05 am, edited 2 times in total.

admin
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Re: PHPBB hosting issues and problems at HostGator

Postby admin » Fri Feb 03, 2017 1:21 am

Just to repost what I said in the other thread...

Spent all morning on LiveChat to HostGator, and there is no immediate resolution to this.

I'm not sure they are convinced its their problem, but I'm sure it is as there are so many other HG customers with this problem

They seem to have a known problem with their Varnish HTTP proxy cache, which I suspect is what is causing this, but no ETA for a fix.

In the mean time, I'm afraid you will need to press refresh often in your browsers to see the latest updates / posts etc and even then I think, even then, not everything will work perfectly

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RogerClark
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Re: PHPBB hosting issues and problems at HostGator

Postby RogerClark » Fri Feb 03, 2017 1:22 am

I just realised I posted that as admin (which is my alter-ego)

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RogerClark
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Re: PHPBB hosting issues and problems at HostGator

Postby RogerClark » Fri Feb 03, 2017 7:10 am

Still no news from HostGator.

But the number of people reporting the same problem to PHPBB.com has increased during the day.

HostGators support ticket system also seems to be broken for me and some other users, so I'm unable to submit a support ticket / request.
So I'm relying on the last LiveChat support guy to have escalated the problem.

The main thing to bear in mind is that this issue is affecting loads of sites, not just this one, so I think HostGator will need to get their act together sooner or later and fix it.

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zoomx
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Re: PHPBB hosting issues and problems at HostGator

Postby zoomx » Fri Feb 03, 2017 8:51 am

This post
https://www.phpbb.com/community/viewtopic.php?f=466&t=2407181&p=14641891#p14642436
says that Internet Explorer and Edge have no problem. Firefox and Chrome do.

I didn' t noticed anything but maybe I was not very.... observant (I don't know it's the right word!).

I had some strange behavior with xively (I cleared the cache and now it's all ok) and read some strange behavior with Firefox who says that some https gives SSL_ERROR_BAD_CERT_DOMAIN instead Chrome had no issues.

All these problems started two days ago like this one, no problems since months. Maybe a coincidence.

I suggest to erase cookies (not all cookies!) and try again.

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BennehBoy
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Re: PHPBB hosting issues and problems at HostGator

Postby BennehBoy » Fri Feb 03, 2017 9:02 am

I'm begrudgingly using Edge for now.
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RogerClark
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Re: PHPBB hosting issues and problems at HostGator

Postby RogerClark » Fri Feb 03, 2017 10:25 am

Tried IE in W7 but it had the same issues as FF and Chrome

Loads of other users on PHPBB now complaining to HG about this

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RogerClark
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Re: PHPBB hosting issues and problems at HostGator

Postby RogerClark » Fri Feb 03, 2017 9:11 pm

Finally HostGator have accepted that some sites have a problem.

Unfortunately they don't know whats causing the problem, so don't current have a fix.

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BennehBoy
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Re: PHPBB hosting issues and problems at HostGator

Postby BennehBoy » Sat Feb 04, 2017 12:11 am

Great to see that support is on the ball
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RogerClark
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Re: PHPBB hosting issues and problems at HostGator

Postby RogerClark » Sat Feb 04, 2017 12:17 am

BennehBoy wrote:Great to see that support is on the ball


Well, I practically had to their job for them ;-)
Told HG where to look and organise all the other customers with the same problem to post pertinent details about what servers they are on and when the problem started

Until I did that, HG were unable to fix the problem


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