They tried to "improve performamce" by changing settings in Apache and also other systems on each server.
I suspect this was an attempt to squeeze more customers onto the same physical machine.
Yup, dynamic content (especially wordpress and the various bulletin board systems) use up lots of resources, so aggressive caching "helps" lower that.
RogerClark wrote:I have been using HostGator ( based in Texas ) for quite a long time, perhaps 5 years or more, but I am now considering moving all my hosting elsewhere.
Their support ticket system does not seem to work anyone.The only support appears to be via their LiveChat system, and either the people I spoke to lied to me, or they are dont have access to information about changes to the server.
Whichever reason, it still gives me big cause for concern about HostGator, and I will start looking around for another hosting company.
PS. I have 6 domains, so any move is not going to be easy.
A co-worker of mine used to work at HostGator, and only had negative things to say about them. Although, shared hosting is low margin, so bad support isn't very surprising.
sheepdoll wrote:I use Dreamhost (which is based in the US)
Yeah, my mother in law's small business uses Dreamhost. Their webservers seem fine, but their email service isn't very good.
RogerClark wrote:I did consider AWS but as I have multiple domains including email addresses, all of which would need to be on the same virtual machine, it would be hard to configure and maintain
Yeah, my personal stuff is on Linode. Like AWS, I had to setup all my email/websites/etc myself. However, once that was done, I'm very happy with the stability/speed of it. Let me know if you'd like any help with that.